Terms & Conditions

Mayes Auto Detailing LLC Terms and Conditions of Service

 

This Agreement for services is entered into between (client) and Mayes Auto Detailing LLC.

The above-mentioned parties hereby agree to the following terms:

 

NOTE: READ ENTIRE DOCUMENT BEFORE BOOKING AN APPOINTMENT!!

 

Saturday Appointment Policy:

 

Saturday Appointments are reserved for services with a total added value of at least $120 

 

Preparation Prior to the Appointment Policy:

 

Prior to our arrival, we request that all personal property be removed from your vehicle. Please remove all your personal property from the interior, including cargo area, trunk, under seats, center console, glove box, and any other compartment where you would like us to clean. The compartments containing personal belongings will not be cleaned or emptied by our detail team. We do not clean or open the spare tire compartment of vehicles unless we have been notified by you and you have removed the spare tire, tools, and any other item from this compartment.

 

Personal Property Policy:

 

We request before the scheduled service appointment, that all personal property be removed from your vehicle. Mayes Auto Detailing LLC is not liable for the loss or damage of articles/belongings left in a vehicle due to, case of fire, theft, accident, service provided, or any other cause beyond Mayes Auto Detailing LLC’s control.

 

Work Order and Vehicle Condition Report Policy:

 

Upon arrival and after finishing the service we would just need a few minutes of your time so that we could go over what is covered in the service and get your signature on the work order as well as to give you the condition report of how we found your vehicle previous to our service.

 

Service Price Change Policy:

 

The majority of the vehicles we service pay the advertised price but all vehicles are subject to inspection prior to starting the service; we do this to identify areas that may need extra work that is not covered by the advertised price. We have an optional fee for dog hair removal,  heavily soiled carpet, heavily soiled exterior, muddy exterior, heavy desert sand on the interior and/or exterior, very dirty interior, and dark-colored vehicles that are getting paint correction that varies by size and condition of the vehicle. We highly recommend dog hair removal for interior details and we would let you know if this is recommended to provide you with a better service but the choice is up to you.

 

Service Time Policy:

 

Our service times are only an estimate, each vehicle is different and may require more or less time to fulfill the service.

 

Contractor Policy:

 

We reserve the right to use any independent contractor to undertake the service we are providing, we may need to change the detailer at short notice without penalty.

 

Securing Booking Policy:

 

We reserve the right to take debit or credit card details or we would send out an electronic invoice to secure the booking.

 

Inclement Weather Cancellation Policy:

 

We can never exactly predict what the weather will be like; please remember every scheduled service appointment is weather permitting. If the weather is inclement during your scheduled appointment we will automatically reschedule your service for the next available appointment slot at no extra cost.

 

Onsite Service Policy:

 

We are able to bring our services to you as this is our goal but we request that you have a site such as your home or office and that you have permission to do our services at this site; we cannot work on vehicles parked on the streets as this is illegal in some cities and the safety of our team could be compromised.

 

Online Same Day Booking Policy:

 

We do not allow same day booking at this time.

 

Online Booking / Reservation Policy:

 

To confirm your appointment and reserve your time, we require a 50% deposit. Making a reservation for service on Mayes Auto Detailing LLC’s Online Booking System does not guarantee that a specified time or date will be reserved or booked unless payment has been made or received. Mayes Auto Detailing LLC reserves the right to approve a booked date or time; There might be a slight chance that an appointment has been booked offline and our booking system does not reflect it therefore, we will send you a confirmation email or call you to approve your reservation. We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

 

Offline Booking / Reservation Policy:

 

If you wish to make an offline reservation/booking for a service or to make a payment other than online payment, please give us a call, send us an email at Email: mayesautodetailing@gmail.com or Phone: (423) 381-5633.

 

24-Hour Appointment Cancellation / Rescheduling Policy:

 

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Mayes Auto Detailing LLC has a 24-hour cancellation policy/rescheduling policy. If for any reason you are unable to hold your appointment, Mayes Auto Detailing LLC requires a 24-hour cancellation/rescheduling notice. Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of $40 or 25% of the service cost whichever is higher. A 24-hour cancellation/rescheduling notice is required because we not only lose your business but the business of potential customers who could have booked an appointment during your appointment slot.

 

Wait Time Policy:

 

Mayes Auto Detailing LLC cannot wait more than 30 minutes after we have arrived for the service, failure to be present at the time and location of the ordered service will result in a minimum charge of $40 or 25% of the service cost whichever is higher.

 

48-Hour Refund Policy:

 

If you have booked online and prepaid the service and for any reason, you are unable to hold your appointment. We would gladly give you a refund based on our financial and credit card processor service providers' policies within 48 hours from the original time of purchase or booking. After 48 hours from the original time of purchase, we won’t be able to give you a refund and we would only give you service credit. There is no expiration for this credit and you can use it towards any of our services. If we agree to give you a refund after the expiration time, it will result in a minimum charge of $40 or 25% of the service cost whichever is higher.

 

Paypal Refund Policy:

 

A fee of 2.9% + 30 Cents will be deducted from the total you paid if you paid with Paypal. THIS IS A FEE CHARGED BY PAYPAL.

 

Stripe Refund Policy:

 

A fee of 2.9% + 30 Cents will be deducted from the total you paid if you paid with Stripe. THIS IS A FEE CHARGED BY STRIPE.

MAD Membership Policy:

MAD Membership is a 12-month agreement allowing an auto-drafted payment to the credit/debit card submitted when the agreement was enacted with the client's signature. The MAD Membership can be canceled without penalty in accordance with the 48-Hour Refund Policy. If canceled within 30 days after the first service or before the second service, the first payment is then applied to the services previously received and the balance for services previously received would then be immediately due. After 30 days the cancelation does carry an early termination penalty of 25% of the remaining balance.

 

Travel Fees Policy:

 

Mayes Auto Detailing LLC provides detailing and wash services for all customers at our standard rate; however additional travel fees of $0.60 per mile over 20 miles one way will apply if the customer is outside of our service area (20-mile radius of our address 600 N Moore Rd, Chattanooga, TN 37411).

 

Changes to these Policies:

 

Mayes Auto Detailing LLC has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about this policy. You acknowledge and agree that it is your responsibility to review these policies periodically and become aware of modifications.

 

Your acceptance of these terms:

 

By booking online and offline, purchasing, or requesting our service in person or by phone you signify your acceptance of these policies. If you do not agree to these policies, please do not book online or offline, purchase, or make an appointment in person or by phone. Your continued use of our site following the posting of changes to these policies will be deemed your acceptance of those changes.

 

Release of Liability

 

This Agreement for services is entered into between (client) and Mayes Auto Detailing LLC.

From here on the client will be referred to as “I”.

The above-mentioned parties hereby agree to the following terms:

 

Damages to Vehicle:

 

I hereby agree that Mayes Auto Detailing LLC shall not be held liable for any mechanical condition or pre-existing conditions such as dents, scratches, and any other pre-existing damages to the vehicle’s interior and/or exterior nor for the loss or damage of articles/belongings left in the vehicle due to, a case of fire, theft, accident, service provided or any other cause beyond Mayes Auto Detailing LLC’s control. It is your responsibility to point out items that are fragile or no longer functional in many cases the damage is not noticeable due to the state of the vehicle prior to detailing. I agree that I am responsible to go over my vehicle with a Mayes Auto Detailing LLC affiliate, member, staff, or representative before they leave the premises. I release Mayes Auto Detailing LLC from any liability pertaining to my vehicle or belongings after they have turned in the keys and/or left the premises or if I cannot be present after completion. I agree that Mayes Auto Detailing LLC will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, or any belongings contained inside of the vehicle or to the location of service. I understand that my vehicle will be cleaned at my own risk and it must be able to withstand normal cleaning processes and that any damage claims as a result of cleaning will be limited to the cost of the service and I will have to present at least 2 diagnostics and/or price estimates to prove the damage was caused by Mayes Auto Detailing LLC.

 

Engine Cleaning:

 

I hereby agree that Mayes Auto Detailing LLC shall not be held liable for any problem that may arise if I request Mayes Auto Detailing LLC to clean or wipe down the engine and/or engine compartment.

 

Customer not Present When Service is Completed:

 

I release Mayes Auto Detailing LLC from any liability pertaining to my vehicle if I cannot be present when the service is completed.

 

Leaving Keys when not Present:

 

I hereby agree and authorize Mayes Auto Detailing LLC to leave the keys with a specified person, area of my vehicle, or location if I cannot be present upon completion of services. Mayes Auto Detailing LLC shall not be held responsible for the vehicle if it gets stolen or for keys being locked in my vehicle as a result of leaving them inside.

 

Wait Time after Completion:

 

I hereby agree that Mayes Auto Detailing LLC cannot wait more than 15 minutes after I have been notified of the completion of services. I also release Mayes Auto Detailing LLC from any liability pertaining to my vehicle or belongings after they have turned in the keys or left the premises.

 

Vehicle Operation:

 

I hereby authorize Mayes Auto Detailing LLC to operate submitted vehicles for the purposes of delivery, service, accommodation for space, inspection or any other reasons deemed necessary at my risk.

 

Cleaning / Detailing Interior:

 

I hereby authorize Mayes Auto Detailing LLC if my vehicle’s interior is being detailed or cleaned to use a chemical cleaning solution to clean the steering wheel, dash, console, and door panels., and to shampoo my seats and/or carpet using the Extraction Method/Wet Method in the submitted vehicle for the purposes of cleaning/detailing the interior at my risk. I also release Mayes Auto Detailing LLC from any liability pertaining to my vehicle for anything that may arise as a result of this or any interior service.

 

Washing / Detailing Exterior:

 

I hereby authorize Mayes Auto Detailing LLC if my vehicle’s exterior is being detailed or wash to use a chemical cleaning solution to wash the exterior, tires, and wheels., and to apply compound, polish or wax or a combination of these by hand or machine applied in the submitted vehicle for the purposes of cleaning/detailing the exterior at my risk. I also release Mayes Auto Detailing LLC from any liability pertaining to my vehicle for anything that may arise as a result of this or any exterior service.

 

Vehicle’s Windshield and Windows:

 

I hereby authorize Mayes Auto Detailing LLC to wash my vehicle’s exterior. I understand that during the summer or winter seasons the changes in temperature might cause my windshield or windows to crack due to temperature changes when water is sprayed or applied. I release Mayes Auto Detailing LLC from any liability pertaining to my vehicle’s windows and windshield for anything that may arise as a result of this or any exterior service.

 

Vehicle Battery:

 

I hereby agree that Mayes Auto Detailing LLC will have my doors opened to clean the vehicle's interior and could cause my battery to drain; I release them from any liability the battery drain may cause.

 

Ownership:

 

I hereby agree and certify that I am the registered owner of the vehicle submitted to Mayes Auto Detailing LLC, and/or have authority by the registered owner(s) to submit the vehicle to Mayes Auto Detailing LLC.

 

Express Lien:

 

I hereby agree that an express lien is acknowledged on the vehicle to secure the amount of the service thereto.

 

Law:

 

I hereby agree and certify that any claim or equitable claim that may arise from participation in the above shall be resolved under Tennessee law. If legal action is necessary, I agree to pay the attorney’s fees and court costs.

 

I HAVE FULLY READ THIS DOCUMENT “Mayes Auto Detailing LLC Terms and Conditions of Service'' AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I FURTHER UNDERSTAND THAT BY BOOKING ONLINE/OFFLINE, MAKING AN APPOINTMENT BY PHONE OR IN PERSON, I VOLUNTARILY SURRENDER AND DISCHARGE “MAYES AUTO DETAILING LLC'' AND ALL OF ITS AFFILIATES, MEMBERS, STAFF, AND REPRESENTATIVES FROM ALL CLAIMS OR CAUSES OF ACTION AND AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST “MAYES AUTO DETAILING LLC” FOR PERSONAL INJURY OR PROPERTY DAMAGE.

 

Contacting us:

 

If you have any questions about this Terms and Conditions of Service, the practices of this site, or your dealings with this site, please contact us at:

 

Mayes Auto Detailing LLC

www.getmadpro.com

Chattanooga, TN 37411

(423) 381-5633

mayesautodetailing@gmail.com

 

This document was last updated on 9/01/2020

 

Updated Sections:

 
 
 
 
 
 
 

Service Area

600 N Moore Rd

Chattanooga, TN 37411

(423) 381-5633

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Bradley County

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