Mobile Service & Distance Surcharge Policy

1. Core Service Radius

MAD Tintz operates fully mobile and provides complimentary service within a 10-mile radius of 37411.

2. Distance Surcharge

For appointments between 10 and 20 miles from our base location, a $2.00 per mile (one-way) distance surcharge applies. The surcharge is calculated based on the most direct driving route from 37411 and will be quoted before confirming your appointment.

3. Maximum Travel Distance

We do not provide mobile services beyond a 20-mile radius from our base location. Any requests outside this boundary will not be accepted.

4. Excluded Areas

Due to safety and logistical concerns, we do not service the following ZIP codes:

• 37406 (Avondale area)
• 37407 (East Lake area)
• 37410 (Alton Park area)

These exclusions are based on current safety data and operational efficiency. Exceptions may be made on a case-by-case basis at the discretion of MAD Tintz.

5. Time & Accessibility Considerations

Even if a location falls within the 20-mile radius, excessive travel time due to traffic, road conditions, or terrain may result in declined service. We prioritize the safety of our team and timely service delivery.